Return & Refund Policy

At HONE ALWAYS COSMETICS, customer satisfaction is our priority. We strive to provide high-quality beauty and personal care products. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 3 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original packaging.
• The product must be returned in the same condition as received.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used cosmetic products
• Products damaged due to customer misuse
• Items purchased during clearance or promotional sales (unless damaged or incorrect)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed through the original payment method or via bank transfer where applicable.